Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Totally Bamboo website?
No. This site is run by BrandedItems, Inc., an authorized Totally Bamboo distributor in Tustin, California. Totally Bamboo makes the products; we sell them engraved with your logo and manage your order from quote to delivery.
Can I buy one board, or a few without a logo?
No. We sell decorated products in quantity to businesses and organizations; each product page shows its minimum as the first row of the price table. For a single board, look for Totally Bamboo in stores.
Do you sell replacement parts?
No. We do not stock replacement parts or sell single retail items. For a product you bought in a store, contact Totally Bamboo or the retailer.
I am a promotional products distributor. Can I order at net pricing here?
No. We sell to end customers. Distributors should order from Totally Bamboo directly.
Minimums and pricing
What is the minimum order?
It depends on the product and is shown as the first row of its price table. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
What does the listed price include?
On most items, laser engraving in one location up to 2 square inches. Setup is charged once per order and is listed on the product page; where no setup is shown, decoration is already in the unit price. Larger engraving areas, extra locations and shipping are confirmed on your quote.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the cleanest engraving. Engraving is one tone, so a color logo is converted to a single color; our art team checks thin lines and small text for you.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the exact item, and nothing is produced until you approve it.
Why does the engraving look slightly different on each piece?
Bamboo and acacia are natural materials, so color and grain vary from piece to piece, and the engraved mark follows the wood. That variation is normal.
Can each piece have a different name?
Ask with your quote. Individual names may be possible at an added per-piece charge, and we confirm it before you order.
Do you keep my artwork for reorders?
Yes. Send us the earlier order or invoice number and we repeat the order with the same artwork.
Payment and shipping
Can I get a sample before ordering?
It depends on the product. Ask with your quote request and we will tell you what is possible.
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination postal code and we will include freight; duties and taxes depend on the destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-827-2630.